Booking terms

These terms apply to bookings made directly on www.matchahome.fr. They are also shown and accepted at payment. For bookings made on Airbnb or Booking.com, the platform’s terms apply.

Price and payment

The price shown before payment is the total price of the stay: nights, cleaning fee and tourist tax. Payment is made online by card, through Stripe. Companies can pay by bank transfer on quotation; the apartment is reserved once payment is received.

Cancellation and changes

• Free cancellation up to 5 days before arrival: everything you paid is refunded.
• Less than 5 days before arrival: amounts already paid are not refunded.
• Dates and number of guests can be changed free of charge up to 5 days before arrival, subject to availability; any price difference is adjusted at the current rate.
• Cancellations and changes must be requested in writing.

Under article L221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date.

Arrival and departure

• Self check-in from 5 pm on the day of arrival.
• Check-out before 10 am on the day of departure.
• Access codes are sent on the day of arrival, once the security deposit is in place.

Security deposit

A security deposit is required before arrival, as a card pre-authorisation secured by Stripe. The amount depends on the apartment: €300 for Matcha Shoes, €400 for Matcha Jazzy and Matcha Garden, €500 for Matcha Loft, Matcha Skyline, Matcha Espace and Matcha Terrasse, €600 for Matcha Minimalist, Matcha Comfort and Matcha Tiny. Nothing is charged if no damage is found. The card pre-authorisation is automatically released within 72 hours after departure if everything is in order. The time it takes for the funds to become available again depends on your bank, usually 3 to 7 business days.

Use of the apartment

The number of guests must not exceed the capacity stated for the apartment. Guests must use the premises peacefully and respect the neighbours; serious nuisance may end the stay immediately without refund. The guest is responsible for any damage caused by themselves or the people staying with them. We are not responsible for theft, loss or damage to guests’ personal belongings.

Disputes

If there is a disagreement, please write to us first at matchahome.conciergerie@gmail.com so we can find an amicable solution. Otherwise, the court with jurisdiction over the location of the apartment is competent. The French version of these terms prevails.